At Higo Globe (operated by Higo Globe Co.), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website (hereinafter referred to as “the Website”) or interact with our services. By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at [email protected] or visit our Contact Us page.

1. Information We Collect

1.1 Personal Information

When you visit our Website or register for an account, we may collect personal information such as:

• Name
• Email address
• Phone number
• Mailing address
• IP address

User-generated content (including text, images, or files that you upload to our Website, such as in contact forms or chat interactions)

1.2 Non-Personal Information

We may also collect non-personally identifiable information about your visit to our Website, including:

• Browser type
• Device information
• Location data (e.g., city, region)
• Cookies and tracking data (as described in Section 3)

This information helps us to improve the user experience and optimize our services.

2. How We Use Your Information

2.1 Provide and Improve Our Services

We use the information we collect to provide and enhance our products and services. This includes:

• Managing your account and personalizing your experience
• Processing orders and delivering the requested services or products
• Responding to customer service inquiries and support requests
• Conducting promotions, contests, and giveaways (in accordance with applicable laws)

2.2 Communication

We may use your contact details to send you important updates, newsletters, or marketing materials related to our Website. You can opt-out of these communications at any time by following the unsubscribe instructions included in each email.

2.3 Legal Compliance

We may also use your information to comply with applicable laws, regulations, or legal obligations, including fraud prevention, security, or to defend our legal rights.

3. Use of Cookies

Our Website uses cookies and similar technologies to improve user experience and track site usage. Cookies are small files that are stored on your device when you visit our site. These cookies allow us to:

• Remember your preferences and settings
• Analyze how users interact with our Website to improve its functionality
• Personalize content and advertisements based on your behavior on our site

You can manage or disable cookies through your browser settings, but please note that doing so may impact your experience on our Website.

For more information on cookies, you can review our Cookie Policy (Link).

4. Data Sharing and Disclosure

We respect your privacy and will not sell, rent, or lease your personal information to third parties without your consent. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us operate our Website, process payments, or send communications (e.g., email marketing). These providers are obligated to protect your information and use it solely for the purposes of providing the services they perform for us.
• Legal Requirements: We may disclose your personal information if required to do so by law, to comply with a legal process, or in response to a legitimate request from law enforcement or government authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take great care to safeguard your information, please note that no method of data transmission over the Internet is 100% secure.

6. Your Rights and Choices

You have certain rights regarding your personal data:

6.1 Access and Correction

You have the right to request access to the personal data we hold about you, and to correct or update any inaccurate or incomplete information.

6.2 Deletion

You may request that we delete your personal information, subject to applicable legal and contractual obligations.

6.3 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us directly at [email protected].

6.4 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

7. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once this period has elapsed, your personal information will be securely deleted or anonymized.

8. International Data Transfers

Our Website is operated in China. By using our services, you acknowledge and agree that your information may be transferred, stored, and processed in China or other jurisdictions where we or our service providers operate.

We will take steps to ensure that your personal data receives an adequate level of protection in accordance with applicable data protection laws.

9. Intellectual Property

The content of our Website, including but not limited to the Higo Globe logo, text, images, videos, and any other media, are protected by intellectual property laws. All materials on our Website are the exclusive property of HiGo Globe Co. and are protected by copyright, trademark, and other intellectual property rights.

You may not copy, reproduce, distribute, or create derivative works based on the materials without our prior written consent.

10. Promotions and Sweepstakes

From time to time, we may offer promotions, contests, or sweepstakes. These events are governed by their own official rules, which will be provided to participants. By participating in these events, you consent to the collection and use of your personal data as specified in the promotion’s rules and this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will post the updated version on our Website and revise the Effective Date at the top of the page.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Website after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights related to your personal information, please contact us at:

• Email: [email protected]
• Address: B353, Yousong Technology Building, No. 108, Donghuan 1st Road, Songhe Community, Longhua Street, Longhua District, Shenzhen, China 518109
• Contact Us Page